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Privacy Policy

Last updated: 2026-11-03

This Privacy Policy explains how Anno domini ("we", "us"), the operator of GlobalSIM — the globalsim.mn website and the GlobalSIM mobile app — collects, uses, shares and protects your personal data, and what choices you have.

1. Who we are

  • Data controller: Anno domini, operator of the GlobalSIM website and mobile app.
  • Address: Ulaanbaatar Railway Station, 2nd floor, BGD 1st khoroo, Ulaanbaatar, Mongolia.
  • Phone: 7535-3355, 8036-3355, 9961-3355, 8641-3355, 8936-3355.

2. Data we collect

  • Account and contact data: your phone number (used to sign in) and your email address if you choose to provide it.
  • Google Sign-In data: if you sign in with Google, the name, email address and profile picture you allow Google to share.
  • Order and payment data: the plans you buy, eSIM details (such as ICCID and activation QR code), order history, and payment status and references. Card and bank details are entered with the payment provider (QPay); we do not receive or store them.
  • Support and chat data: messages you send to our support team or to the website and in-app chat assistant.
  • Device and usage data: IP address, device model, operating system, browser, app version, pages and screens viewed, and crash and diagnostic reports.
  • Push notification token: a device identifier used to send you order and service notifications.
  • Location: only if you grant the permission in the mobile app, your device location, used to suggest plans for the country you are in. You can deny or revoke this permission at any time in your device settings.

3. How we use your data

  • To create and secure your account and sign you in.
  • To sell, deliver and activate eSIMs and data plans, and to process payments, renewals and refunds.
  • To answer support requests and chat messages.
  • To send order, service and security notifications.
  • To measure and improve our website and app, fix crashes, and measure the results of our advertising.
  • To prevent fraud and abuse and to meet our legal, tax and accounting obligations.

4. Who we share data with

  • We do not sell or rent your personal data.
  • Payment provider (QPay): to process your payments.
  • Mobile network operators and eSIM providers: the data needed to issue and activate your eSIM.
  • Google: Google Analytics and Google Ads (usage and ad-conversion measurement), Firebase (push notifications, crash reporting and app analytics) and Google Sign-In.
  • Hosting and IT service providers who store and process data on our behalf under confidentiality obligations.
  • Public authorities, when required by law.

5. Cookies and analytics

  • Our website uses an essential cookie to keep you signed in.
  • With Google Analytics and Google Ads cookies we measure how the site is used and which ads lead to purchases.
  • You can block or delete cookies in your browser settings and opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.

6. How long we keep data

  • Account data: while your account is active.
  • Order and payment records: as long as tax and accounting laws require.
  • Support and chat messages: as long as needed to resolve your request.
  • When data is no longer needed, we delete or anonymize it.

7. Account and data deletion

  • You can request deletion of your account and personal data at any time with the account deletion form (globalsim.mn/support/accountRemoval) or by contacting our support team.
  • We permanently delete your account within 30 days of receiving your request. Records we must keep by law (such as payment records) are kept only for the required period and then deleted.

8. How we protect data

  • Data is encrypted in transit (HTTPS/TLS), and access to personal data is limited to staff and providers who need it.
  • No method of transmission or storage is 100% secure, but we take appropriate technical and organizational measures to protect your data.

9. Your rights

  • You can ask to access, correct, download or delete your personal data, and withdraw any consent you gave (for example, location or notification permissions in your device settings).
  • To exercise these rights, contact us using the details below.

10. Children

  • Our services are not directed to children under 13, and we do not knowingly collect their personal data. If you believe a child has given us personal data, contact us and we will delete it.

11. Changes and contact

  • We may update this policy. Changes are published on this page with a new "Last updated" date.
  • For any privacy question or request, call 7535-3355, 8036-3355, 9961-3355, 8641-3355, 8936-3355 or use the Support page.
Request account deletion